Excellent Louisiana, United States restaurant management recommendations from Jon Purvis? Train employees to expect the unexpected: “The customer is always right” is a classic phrase that is commonly thrown around in the restaurant business. But, depending on your customer’s demeanor, it can certainly be easier said than done. Your diners provide the revenue your eatery needs to stay afloat, so it’s important to do everything you can (within reason) to ensure they have a positive experience. Make sure all of your staff know how to respond when someone asks about menu modifications for dietary restrictions. They should also know what to do in response to angry or out-of-line customers (alert the on-duty manager), and people who show up to your restaurant 10 minutes before you’re about to close (seat them and let the kitchen know how many people are in the party). Restaurant managers have to handle it all, so the more you prepare your team for a variety of scenarios, the better.
Jon Purvis restaurant success guides : Offer a solution Once you’ve listened to the complaint, try to come up with a solution that will satisfy the customer, such as a refund, coupon for a future visit, or free food item. This will help turn a negative experience into a positive one. Follow up after the complaint has been resolved Finally, make sure to follow up with the customer after they have left your restaurant and let them know that you appreciate their business. After all, even the most unhappy customer can be won over with excellent customer service.?
Use data from your Point-of-Sales system to identify your top-selling items. Ensure you have a constant supply of the ingredients required for those items. And then start strategically cutting things from your menu until it’s simple and attractive to customers, your staff, and your restaurant’s bottom line. Building on the last point, efficient inventory management is key to preventing food waste, lowering costs, and maintaining sales of your most popular items. So, optimize your system for inventory management by using and analyzing data. But how? It’s simple. Use your Point-of-Sales data to forecast your sales and plan ahead for the inventory you’ll need. Don’t neglect this just because data analysis may not be your strong suit. If needed, hire someone or assign this task to an employee with the necessary skills. It’s too important to miss.
Staff your restaurant appropriately. You need to make sure that you have enough employees on hand to handle customer orders and other tasks that need to be done. Focus on customer service. Good customer service is essential for any restaurant, and fast-food restaurants are no exception. Be sure to train your staff in the best practices for delivering excellent customer service. Market your restaurant effectively. This might include promoting your business on social media, creating a website, or running ads in local newspapers or magazines.
Make tracking sales and inventory easier: Number crunching is often part of a restaurant manager’s day-to-day work life. In addition to tracking sales from dining reservations and events, you have to keep up with food and bar inventory, customer counts, payroll costs, and more. One way to help you accomplish this in an organized way is through a point-of-sale (POS) system. Depending on the type of system you choose, you can change menus, access up-to-date reports, manage online ordering, and predict future sales trends, all in one place. POS systems are typically cloud-based, so that means you can work on-the-go instead of being tied to your desktop.